In the hyper-connected world of social media, a brand’s reputation can take years to build and mere minutes to crumble. A single viral negative review, a misinterpreted tweet, or a customer service failure caught on video can spiral into a ...
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In the hyper-connected world of social media, a brand’s reputation can take years to build and mere minutes to crumble. A single viral negative review, a misinterpreted tweet, or a customer service failure caught on video can spiral into a ...